ALPINE (IVORY)

PRODUCT DESCRIPTION

SHIPPING AND RETURNS

 

Domestic Delivery - Charges and Timing

 

• We offer free shipping for all orders across the country.
• Domestic orders are usually delivered within 15-20 business days
• International orders are usually delivered within 20-25 buisness days

 

How do I track my order?

 

Once your order is shipped, the Airway Bill number (AWB no.) and courier partner name is sent to you via email. Please visit the courier partner website and enter the AWB no. shared with you in the relevant form to track the current location of your shipment and expected date of delivery. 

Should you have any questions about your order dispatch, we’re just a quick email or phone call away 
+ 91 9972013013 
nanditabist@gmail.com | MON - SAT | 9:00 AM - 6:00 PM IST

 

Where is my order processed from?

 

Orders are processed both from our studio in Delhi, India. 
Orders will be delivered to the shipping address you submit at checkout.

 

Who will deliver my order?

 

Within India, we ship through registered courier company. Our delivery partner will attempt to deliver the package thrice before they return it to us.

Please provide a mobile number that you are available at, and your complete shipping address including the pin-code. This will help us ensure smooth delivery of your order. At the time of delivery, if the packaging looks damaged or tampered, please do not accept the package.

 

How can I cancel my order?

 

Once you have placed the order, you can cancel the order within 48 hours of placing the order. We will offer you a refund or store credit, as applicable in your case. This will be processed within 7-10 business days

Any refund will be made in the original method of payment

 

If I have placed two separate orders, can you combine the orders and offer me reduced shipping?

 

Unfortunately, once your orders are placed we cannot combine multiple orders due to regulatory and compliance issues. Shipping will be applicable on every new order (if it does not fall under the free shipping criteria).

 

Shipping terms and conditions

 

• Any part cancellation or refund of the order would not incur shipping charges on the balance order. 
• Saturdays, Sundays and public holidays are not set as business days for standard deliveries. 

PAYMENT

 

What are the accepted payment methods for domestic transactions?

 

We accept the following modes of payment for domestic transactions: 
• Credit cards - Mastercard, Visa and American Express 
• Net Banking - all major banks 
• Debit Carts - all major banks 

 

What if my card has been charged multiple times for the same order?

 

If your card has been debited multiple times at the payment gateway(s) while making a single purchase, call our customer care at + 91 9972013013 or write to us at nanditabist@gmail.com, and we will resolve it for you. 
Our customer care team is available from Monday to Saturday, from 9:00 am till 6:00 pm.

 

EXCHANGES AND RETURNS

 

We endeavour to ensure that every transaction at our website is seamless. We take great care in delivering our products and adhere to the highest quality standards. If you are not happy with your purchase, please see options for returning or exchanging any of the items.

 

Is my purchase eligible for free return or exchange?

 

Your purchase is eligible for return or exchange if it meets the following conditions: 

1. An incorrect product has been delivered to you i.e. the product does not match the item in the order confirmation email
2. If the product you receive has a genuine quality/manufacturing defect . In that case you need to send us an unboxing video of the sealed product.
3. Please note that the product purchased using a discount code or during the sale dose not qualifies for a return or exchange. Also a customised product does not qualifies for return and exchange
   
   Given the nature of our products, we reserve sole discretion to provide resolution as we deem fit. Every return or exchange request is treated as an individual case. We are unable to offer refunds if we’ve been given an incorrect or incomplete shipping address, or if there are three failed delivery attempts by our shipping agency and/or the package is refused by the recipient.
   
   

How do I return my purchase?

 

• If you would like to return any of the items purchased please contact our care team within 48 hours of delivery with the following information: 
  - Order number 
  - Delivery address 
  - Specify the reason for return and in case of a defective or incorrect product, please send us an image of the item 
  
  You may contact us via email at nanditabist@gmail.com or call our customer care at +91 9972013013 from Monday to Saturday, between 9:00 AM to 6:00 PM (IST). We will look into the issue and respond to you within 48 working hours. 
  
  
• For any returns from overseas, please note that all paperwork and the the return box must be clearly marked as “returned goods- no commercial value” to ensure the order is returned to us quickly with no extra charges.
• Please ensure that the product you return is unused, unworn and the original tags are intact.
• Please do not send any product without prior intimation. The cost of shipping for the products to be returned to our studio in New Delhi shall be borne by the customer. 
• The cost of any exchange or return has to be borne by the customer.

 

What if I need a different size in the same clothing style I have purchased?

 

Please refer to the size chart before you make a purchase, and in case you are confused about your size, do write to us at nanditabist@gmail.com.
If you would like a different size in the same style of clothing that you have purchased, you will need to go through the following steps: 
1. Contact us at nanditabist@gmail.com for the return address. 
2. Once the unused product is received at our end, we will issue you a credit note.
3. You can then use the credit note to place a new order and choose the correct size.

Please note that size exchanges will not be possible if the product is purchased during a period of special pricing.

 

When will I receive the exchanged item?

 

Once the item dispatched from your end reaches our warehouse, the replacement product will be shipped out to you and will reach you in our standard delivery time i.e. 7 working days for domestic shipments.

 

When will I receive the store credit or refund?

 

• We will be happy to, following a quality check, offer you a refund or store credit, as applicable in your case. This will be processed within 5 business days
• Any refund will be made in the original method of payment
• If your purchase is eligible for a free return or exchange as explained above, the credit note or refund will also include the proportionate shipping cost. This does not apply to exchanges for size

 

Terms and conditions

 

• Credit notes for any returns or exchanges will only be sent to the registered email address or the email address has been used to make the purchase
• Replacements will be offered based on availability of product. If we don't have the replacement product, we'll be happy to offer you a credit note or a refund
• Proportionate shipping will be refunded only if it meets our conditions for a free return i.e. a quality or wrongly delivered product
• We offer replacements, or size exchanges in case of clothing, only for the same product or style you have purchased
• We are unable to entertain requests to replace a product with a different product or style, even if the price is the same